GDPR and your right
to be forgotten.

We use the information we collect only in compliance with our Privacy Policy. Customers who subscribe to our Subscription Services are obligated through our agreements with them to comply with that policy.

We’ll never sell information provided to us.

We may use your information to:

• improve your browsing experience by personalising our website
• send information about our services and content updates in accordance with your communication preferences
• promote use of our services to you and share promotional and information content with you in accordance with your communication preferences
• send information to you regarding changes to our Terms and Conditions, Privacy Policy (including the Cookie Policy) or other legal agreements
• meet legal requirements
• run personalised ads, such as retargeting. More information is in our Cookie Policy and Privacy Policy

Under the UK GDPR and the EU GDPR we need a lawful basis for every use of personal data. We rely on your consent (for example, newsletters and non-essential cookies), on the performance of a contract (to deliver a service you have ordered), on legal obligations (such as tax and accounting records) and on our legitimate interests (keeping the website secure and improving our services). You can ask which basis applies to any specific use.

To learn how this website uses cookies, please read our Cookie Policy. You can change your cookie preferences at any time.

To learn more about cookies in general, visit aboutcookies.org.

We use email marketing subscription forms to allow you to subscribe to regular updates in relation to content, services and products. Our email marketing provider is Mailchimp. We use double opt-ins, so you will only be added to a list after confirming your email address, and every email includes an unsubscribe link.

For this particular service, we require users to submit personal data like hosting email, passwords and website name. We need this information to complete a free setup for you. As soon as the service is completed, we delete your form submission. However, the data may still be recoverable through our hosting provider, Kinsta. Please read their Privacy Policy.

We encourage you to change your passwords immediately after the service has been fulfilled.

We collect payments on our website. These are processed either via PayPal or Stripe; we do not store card details. More information is in our Privacy Policy. As a system, we use SPP and ARForms, which integrate payment processors and allow us to sell services online. We store submission information, including PDF invoices.

We allow comments to be posted on our website. In order to post a comment, we require a user to submit their name and email address. All comments are processed via Disqus.

We provide an option to contact us via contact forms. We only require information that will allow us to respond to your communication.

We use SSL (HTTPS) on all pages of our website to ensure a secure, encrypted connection. Access to personal data is limited to the people who need it to do their job. In case of a severe data breach, affected users will be notified within 72 hours, and we will report the breach to the Information Commissioner’s Office where the law requires it.

We keep personal data only for as long as it is needed for the purpose it was collected for. Order and invoice records are kept for as long as tax and accounting law requires. Contact form messages are kept for as long as needed to deal with your enquiry. Newsletter details are kept until you unsubscribe.

Data protection law gives you the following rights over your personal data:

• The right to be informed about how your data is used
• The right of access to a copy of the data we hold about you
• The right to rectification if your data is inaccurate or incomplete
• The right to erasure, also known as the right to be forgotten
• The right to restrict processing
• The right to data portability
• The right to object, including to direct marketing
• Rights in relation to automated decision making and profiling

We do not charge for requests. We will reply as soon as possible and always within one month. We may need to confirm your identity before acting on a request.

• Owner and Data Controller: Solvi & Heirs LTD, trading as Solvid
• Person responsible: Dmytro Spilka, Director
• Owner contact email: dmytro@solvid.co.uk
• General enquiries: hello@solvid.co.uk

If you are not satisfied with how we have handled your data, you have the right to complain to the Information Commissioner’s Office at ico.org.uk.

This page should be read together with our Privacy Policy and our Cookie Policy, which set out in full what we collect and the services we use.

You, as a customer of Solvid, have a right to be forgotten. If you’d like your details to be deleted, changed or sent to you, please use the form on this page or submit a request to hello@solvid.co.uk.

Tell us the email address you used with us and what you would like us to do. We will confirm when the request has been completed. Some records, such as invoices, must be kept for a set period by law; where that applies we will tell you what we have kept and why.